Shipping policy
Crugly
Cost Efficient, looks great, customized, free shipping, 2 or less colors
FREE shipping — No minimum, no catch.
14 days estimated arrival
30-Day Return Policy
Machine Washable
📦 Shipping Details
Every Crugly ships completely free within the continental United States. Carefully packaged and delivered to your door.
🔄 Return Policy
Not happy? Return your Crugly within 30 days of delivery. Item must be in original condition. Return shipping is the customer's responsibility. Refund processed within 5–7 business days once received and inspected.
🧼 Care Instructions
Your Crugly can be machine washed. Use cold water, gentle cycle. Lay flat or hang to dry.
Rugly
Our signature line — quality, gorgeous, at a fair price
Flat rate shipping based on size
Estimated 14–21 business days
5-Year Warranty
Shampoo with rug cleaner (wet)
📦 Shipping Details
Tiny (2×3): $15 · Small (3×5): $30 · Medium (4×6): $45 · Large (5×7): $60 · Huge (7×9+): $75+. Ships via ground carrier within the continental US.
🔄 Return Policy
Rugly rugs come with a 5-year warranty covering manufacturing defects. Contact us within the warranty period with photos to initiate a claim. Refund or replacement issued at our discretion.
🧼 Care Instructions
Can be shampooed with a rug cleaner (wet method). Do not machine wash. Blot spills immediately. Rotate periodically for even wear.
Ruglux
High end, 3-D, Unlimited
Flat rate — $15 for Tiny, +$15 per size up
Estimated 3–6 weeks (artist-level detail)
Lifetime Warranty
Dry clean or professional rug cleaning only
📦 Shipping Details
Tiny (2×3): $15 · Small (3×5): $30 · Medium (4×6): $45 · Large (5×7): $60 · Huge (7×9+): $75. White-glove packaging on all Ruglux pieces.
🔄 Return Policy
Ruglux is our top-tier artisan rug — backed by a lifetime warranty against manufacturing defects. Contact us at any time with photos and your order number. We'll make it right.
🧼 Care Instructions
Ruglux rugs must be dry cleaned or professionally cleaned by a rug specialist. Do NOT machine wash, wet clean, or shampoo. Blot spills gently with a dry cloth immediately.
Rugly Square
Cover any floor, any size, your way!
FREE shipping — Always.
Estimated 14–21 business days
90-Day Return Policy
Can be mopped or hosed down
📦 Shipping Details
Every Rugly Square order ships completely free within the continental United States.
🔄 Return Policy
Return your Rugly Square within 90 days of delivery. Item must be in original condition. Return shipping is the customer's responsibility. Refund processed within 5–7 business days once received and inspected.
🧼 Care Instructions
Rugly Square tiles are built for durability. Mop with a damp mop or hose down as needed. Let air dry completely before replacing on floor.
- Email info@ruglyfloor.com with your order number and a description. Photos of any damage are always helpful.
- We'll confirm your return eligibility and send instructions.
- Ship the rug back — return shipping is the customer's responsibility.
- Refund processed within 5–7 business days of receipt and inspection.
Upon approval, we will either ship a corrected replacement rug or issue a full refund — your choice. No refund will be issued until the returned item has been received and inspected at our studio.
Effective Date: January 19, 2026
By providing your phone number, you agree to receive text messages from Rugly Floors (Homesteads, LLC) for order updates, shipping notifications, and customer service. Consent is not required as a condition of purchase.
Reply STOP to opt out at any time. Reply HELP for support. Message and data rates may apply.
Contact: (517) 777-8474 | info@ruglyfloor.com
By placing an order with Rugly (operated by Homesteads, LLC), you agree to the following:
- All rugs are hand-painted. Slight variations in color and texture are inherent to handmade goods and are not defects.
- Orders may be cancelled within 24 hours of purchase if production has not begun. After production starts, no cancellations.
- By uploading designs, you confirm you own or have rights to the content.
- Rugly's liability is limited to the purchase price of the product.
- Payment is processed securely through Stripe.
We collect name, email, phone, shipping address, and design files to process your order. This data is used solely for order fulfillment, communications, and support. We do not sell your data. Payment is processed by Stripe and never stored on our servers.
To access, correct, or delete your data, contact us at info@ruglyfloor.com.
Email: info@ruglyfloor.com
Phone: (517) 777-8474
Website: www.ruglyfloor.com
Business: Homesteads, LLC